Privacy Policy

Sakaeya (Shibu Onsen Shunran-no-Yado, the "Inn") recognizes the protection of personal information as an important social responsibility and handles such information as set out below.

1. Information We Collect

When you reserve our shuttle service, we collect the following:

• Representative name (and Japanese reading, if provided)
• Phone number and email address
• Reservation details: date and time, origin and destination, flight or train number, number of passengers, luggage, and notes

2. Purpose of Use

• To accept, confirm, and operate shuttle reservations
• To coordinate with your accommodation
• To respond to your inquiries
• For service-quality analysis in non-identifiable form

3. Third-Party Disclosure

We do not provide personal information to third parties without your consent, except as required by law or as necessary to share with a contracted shuttle operator for service delivery.

4. Security Measures

We implement reasonable technical and organizational measures to prevent unauthorized access, loss, alteration, or leakage of personal information.

5. Retention Period

Reservation data is retained only for the period required by law or operational necessity after the service is rendered, and is deleted promptly thereafter.

6. Requests for Disclosure / Correction / Deletion

Please contact us at the address below to request disclosure, correction, or deletion of your personal information. We will respond reasonably after verifying your identity.

7. Contact

Last updated: 2026-04-27