Privacy Policy

Sakaeya (Shibu Onsen Shunran-no-Yado, the "Inn") recognizes the protection of personal information as an important social responsibility and handles such information as set out below.

1. Information We Collect

When you reserve our shuttle service, we collect the following:

• Reservation name (representative)
• Email address, and phone number (optional)
• Reservation details: date and time, route (origin and destination), number of passengers, and notes

2. Purpose of Use

• To accept, confirm, and operate shuttle reservations
• To coordinate with your accommodation
• To respond to your inquiries

3. Third-Party Disclosure

We do not provide personal information to third parties without your consent, except as required by law or as necessary to share with a contracted shuttle operator for service delivery.

4. Use of External Services

We use cloud service providers (including hosting and database services) to operate this service. Your information may be stored on their servers, which may be located outside Japan. These providers manage your information securely under appropriate agreements with the Inn.

5. Security Measures

We implement reasonable technical and organizational measures to prevent unauthorized access, loss, alteration, or leakage of personal information.

6. Retention Period

Reservation data is retained only for the period required by law or operational necessity after the service is rendered, and is deleted promptly thereafter.

7. Requests for Disclosure / Correction / Deletion

Please contact us at the address below to request disclosure, correction, or deletion of your personal information. We will respond reasonably after verifying your identity.

8. Contact

Last updated: 2026-05-20